Global collaborative healthcare: assessing the resource requirements at a leading Academic Medical Center
© The Author(s). 2017
Received: 8 February 2017
Accepted: 6 September 2017
Published: 20 September 2017
Academic Medical Centers (“AMCs”) have served as a hub of the United States (“US”) health system and represented the state-of-the art in American health care for well over a century. Currently, the global healthcare market is both massive and expanding and is being altered by the unprecedented impact of technological advances and globalization. This provides AMCs a platform to enter into trans-national collaborative partnerships with healthcare organizations around the world, thus providing a means to deliver on its promise globally while also expanding and diversifying its resources. A number of leading US AMCs have engaged in global collaborative healthcare, employing different models based on services offered, global distribution, and inclination to assume risk. Engaging in these collaborations requires significant effort from across the health system, and an understanding of the resources required is paramount for effective delivery and to avoid overextension and diversion from the primary mission of these organizations.
The goal of this paper is to discuss the role of US AMCs in this current global healthcare landscape and to also investigate our institutional faculty and staff resource requirements to support the operating model.
We extracted and retrospectively analyzed data from the JHI Global Services database for a 3-year period (Jan, 2013–Dec, 2015) to determine total utilization (hours and full time equivalent (FTE)), utilization by profession, and clinical and non-clinical areas of expertise.
JHI utilized on average 21,940 h annually, or 10.55 FTEs of faculty and staff subject matter experts. The majority of the hours are for work performed by physician faculty members from 23 departments within the School of Medicine, representing 77% percent or on average 16,894 h annually. Clinical and allied health departments had an average annual utilization of 17,642 h or 7.8 FTEs, while non-clinical departments, schools and institutes averaged 4298 h or 1.9 FTEs, representing 80.4% and 19.6% respectively.
We found that significant human resources are required within a broad range of AMC subject matter expertise across multiple disciplines, and that with adequate forecasting AMCs can successfully engage in these collaborations while continuing to fulfill their core mission.
Academic Medical Centers (“AMCs”) have played a vital role in healthcare in the United States (“US”). They train thousands of the brightest physicians, nurses and allied health professionals on an annual basis and historically have been at the forefront of medical research, where new treatments and cures have been discovered . In recent years, AMCs have faced numerous challenges at home including healthcare reform, regulatory changes, and declining reimbursement . The era of “cost unconscious” third party payment for care is being transformed into a value-based system—growing pains are expected for years to come [3, 4]. These challenges have tested the ability of AMCs to continue to deliver on their mission and have required them to identify cost savings or revenue generating initiatives, including ways to maximize patient volumes and patient services revenue by targeting self-pay, out of state or international patients.
For decades, patients with the means to do so, or with government sponsorship, have traveled to receive care at premier healthcare institutions in Europe and the US, often times seeking out cutting edge care not available or readily accessible in their home country. These patients and their families present with a unique set of needs and challenges including but not limited to language, culture, and logistics . As patient volumes increased so did the realization of the positive impact on the hospitals’ bottom lines. AMCs developed international patient services, including dedicated offices to manage these patients and endeavoring to maintain or increase patient volumes . These patient care activities served as an entry point for AMCs to further develop existing trans-national relationships and to participate in global collaborative healthcare, offering consulting services, managing facilities abroad as well as establishing joint ventures and wholly-owned entities. Johns Hopkins Medicine International (“JHI”) has been at the forefront of global collaborative healthcare, but the model remains under development, evaluation, and refinement . For some institutions there is a long-standing concern about the potential inability to successfully engage in international activities and meet client expectations, as well as the potential to drain resources and divert the focus from the AMCs’ core mission at home. This is certainly a potential risk if there is not sufficient redundancy or elasticity in an organization’s bandwidth. It can be argued that the positives, including the ability to improve the health of millions and the fruits borne from expanding collaborative opportunities into the realm of research or education, for example, far outweigh the tangible negatives . The focus of this article will be a review of the operating model for global collaborative activities at leading US AMCs with an eye towards the resources required to support the international portfolio of activities and engagements.
Global healthcare landscape
Globalization has impacted nearly every aspect of modern life . From a healthcare perspective, patients have long traveled for complex clinical care and innovative treatments that are not available in their home country. In addition, healthcare professionals, primarily physicians and nurses, have a history of moving from one country to another for education and training purposes or seeking employment opportunities. While healthcare may have lagged behind other industries, it too has been impacted by a convergence of forces as a result of globalization . Emerging economies are investing in healthcare infrastructure in order to expand access and improve quality and services. There has been an increase in the number of countries offering government sponsored universal healthcare coverage and requiring employers to provide coverage to employees . As demand is increasing, there is more local privatization and increased competition with providers looking to differentiate themselves through international accreditation, high quality and low cost care, and hi-tech hi-touch services . These developments have created favorable conditions and opportunities for US AMCs to collaborate on a global scale.
Model for global collaborations
US AMCs have employed different models to engage in global collaborative healthcare. In the late 1990’s Johns Hopkins Medicine (“JHM”) formed a limited liability corporation to engage in these opportunities, creating Johns Hopkins Medicine International (“JHI”). JHI is the institutional platform that facilitates the global expansion of the JHM mission: to improve the health of the community and the world by setting the standard of excellence in medical education, research, and clinical care. JHI operates from its hub in Baltimore, Maryland and places executive, expatriate teams in the hospitals it manages or jointly owns.
JHI Global Services
JHI is primarily focused on two business lines, Patient Services and Global Services, with an executive management that oversees both. Patient Services facilitates all aspects of care for patients who travel to JHM hospitals in the US. The focus of this paper is on Global Services which is responsible for exploring new business opportunities, working with government organizations, academic institutions, and health care providers to reinvigorate or develop radically new standards and models of patient care, medical education, and research. In recent years, JHI has expanded into the realm of integrated healthcare system development, large-scale knowledge transfer and education initiatives, and jointly owned and managed facilities outside the United States, such as its joint venture with Saudi Aramco in KSA, Johns Hopkins Aramco Healthcare. Since its inception, JHI has worked in over 50 countries in Asia, North and South America, Europe, the Middle East, and Africa. Currently there are 16 active projects in 14 countries.
JHI’s affiliate, managed or owned facilities (referred to as partners) are expected to be managed with high standards of care and with a goal of moving toward the standards associated with JHM. As part of its legal agreements, all affiliated or managed hospitals are required to demonstrate a commitment to the Clinical Requirements for Hospitals Affiliated with Johns Hopkins Medicine International.
Clinical requirements for affiliation
A fundamental principle that guides the day-to-day activities of Hopkins’ institutions is to provide the best medical care possible in a safe and caring environment. This work is the basis for the Clinical Requirements for Hospitals Affiliated with Johns Hopkins Medicine International. The primary function of the Requirements is to allow for the monitoring of the quality of care delivered at the hospital to ensure the quality is consistent with the image and reputation of JHM. The areas of focus are 1) clinical quality, 2) risk management, 3) patient safety, and 4) international accreditation, i.e. Joint Commission International ("JCI").
As part of the Requirements, clinical key performance indicators ("KPIs"), specific clinical and quality monitoring measures, are developed annually in a collaborative effort with JHI, JHM and the partner. The KPIs are submitted to JHI on a monthly basis and are reviewed quarterly at the JHI Quality Forum. The Clinical Requirements also establish a common baseline for partner hospitals for becoming accredited by JCI, or an equivalent accreditation agency.
Clinical, medical and project teams
In support of the Clinical Requirements, and with the increasing complexity of JHI’s engagements and growth in volume and geographical scope, the Nursing and Clinical Quality function grew beyond accreditation and clinical quality to include a Nursing and Clinical Affairs leadership position and several key positions in risk management, regulatory affairs, analytics, and nurse consultants. In addition, the JHI physician leadership developed to include both JHI project medical directors and a Global Medical Director, whose primary function is to provide medical leadership and direction for international projects, and to serve as the conduit between three primary entities: JHI leadership, JHM clinical departments, and our global partners. The nursing and physician teams work to ensure that Johns Hopkins standards of excellence and best practices are implemented across our global network.
Global Services is further organized and supported by regional project teams. These regional teams pursue new business development opportunities and provide project management support for existing partners, ultimately endeavoring to meet the needs of partners and ensuring contractual deliverables are met. The project team serves as liaisons between partners and other components of JHM and Johns Hopkins University, institutions who provide expert assistance to our international partners. The project teams provide project management specific administrative work in support of the subject matter experts ("SME"). To facilitate this work, many partners have defined knowledge transfer programs that serve as a roadmap and conduit for the development and enhancement of administrative, operational and clinical programs. The delivery of knowledge transfer comes in many forms including assessments, development of plans and implementation for new or enhancement of clinical or administrative services, clinical rotations, administrative and clinical observerships, workshops, courses, and conferences provided at either partner facilities or Johns Hopkins entities in the US. At present, in addition to the executive management team, there are approximately 77 full time equivalents ("FTE") within Global Services and JHI core functions that support our global collaborations.
Resource requirements for global collaborations
JHI engages a wide range of SMEs from the entities that comprise JHM and Johns Hopkins University. These experts provide assistance to JHI’s partner institutions to shape strategy, be catalysts for change, and create sustainable improvements in care delivery. There are concerns that by participation in these activities, attention and resources are diverted from the core JHM mission in the US. Over time, a resource forecasting component has been included for new projects to ensure that there is an understanding of the resources required to successfully fulfill obligations and that there is leadership support across the organization. We sought to measure the human resource and subject matter expertise requirements to support the current JHI portfolio of global collaborations.
Study design: work orders and downstreaming
In order to facilitate and monitor the use of SMEs and resources from Johns Hopkins, JHI develops work orders, which are standardized contractual agreements that define the services to be provided, including objectives and deliverables, timelines, time commitment, payment and additional terms and responsibilities. We extracted and retrospectively analyzed data from the JHI Global Services database for a 3-year period (January 2013–December 2015) to determine total utilization (hours and FTE), utilization by profession, and clinical and non-clinical areas of expertise.
These work orders are executed and retained in the JHI Global Services database. Global Services maintains this database, which interfaces with financial systems, to facilitate the work of the regional project teams and core support functions. These function include invoicing, generation of project profit loss statements and payments to JHM entities and JHU schools and departments, which is referred to as downstream. Requests for downstream payments are entered by JHI Global Services staff and processed by Finance upon completion of the defined deliverable. Data was extracted from the JHI Global Services Database based on a query for all downstream payments that were processed upon completion of requested work for 36 months between January 2013 and December 2015.
Data was sorted and analyzed by a number of variables: 1) Total Utilization (hours and FTE), 2) Break out by professional category, 3) Clinical Departments, Schools, Institutes and Non-Clinical Departments and 4) Project Type and Region. For purposes of this analysis, 1 FTE = 2080 h and the standard JHI Global Services consulting rates for physicians, nurses, administrators and other staff were used for the conversion. This includes all work performed on behalf of JHI Global Services and excludes work performed related to direct patient care provided overseas or in the US.
Results for faculty and staff utilization
US AMCs have long played a critical role in healthcare, with their innovation, discovery and academic pursuits transforming the standard of care at home and abroad. Currently, the global healthcare market is rapidly developing, providing a platform for AMCs to enter into collaborative partnerships with international healthcare organizations around the world, and providing a means for AMCs to deliver on its promise globally while also expanding and diversifying resources helping to continue to fulfill its mission in the US.
Our findings document that a broad range of subject matter expertise is required to engage in global collaborative healthcare. In evaluating the resources required to support the global portfolio of projects at a leading US AMC, we found that an average 21,940 h of subject matter expertise was required. 77% of total hours required physician faculty expertise and clinical and allied health departments had an average annual utilization of 17,642 h or 7.8 FTEs. The department with the highest utilization was Medicine.
Our evaluation of resource requirement has two limitations in that it does not necessarily reflect the true demand for select specialty expertise as the JHI model does not proactively seek projects or engagements within defined specialties and is therefore generally reactive as it works to meet the needs of existing partners.
AMCs have long played a critical role in healthcare, with their innovation, discovery and academic pursuits transforming the standard of care in the US and abroad. Currently, the global healthcare market is rapidly developing, providing a platform for AMCs to enter into collaborative partnerships with international healthcare organizations around the world, providing a means for AMCs to deliver on its promise globally while also expanding and diversifying resources helping to continue to fulfill its mission in the US.
While many AMCs provide patient care services for international patients, a smaller, select group have opted to capitalize on the globalization of healthcare and engage in global collaborations across the continuum from short-term consulting agreements to joint ventures and owned facilities. These AMCs have increased the complexity of their collaborations, and with that assumed the associated higher risk and upside of a higher return on investment. All of which requires substantial support from institutional leadership, ensuring that there is alignment and commitment.
In the evaluation of the JHI model and resources required to support the model and JHI portfolio of projects, we found that significant human resources are required within a broad range of AMC subject matter expertise across multiple disciplines. For AMCs considering expanding their services or network, consideration should be given to the model, resources and requirements to ensure success and that with forecasting, AMCs can engage in these collaborations abroad while continuing to fulfill their core mission at home.
Availability of data and materials
Datasets that were generated are available are review.
Authors all contributed to the design of the paper, writing, revision of drafts. The two authors have each seen and approved the final paper.
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