Availability | Availability of the right kind of care to those who need it, such as hours of operation and waiting times (S) that meet demands of Patients (D), and appropriate type of service providers and materials (S) |
Geographic accessibility | The physical distance or travel time from service delivery point to the user. Depends on location of patient (D) and location of health services (S) |
Affordability | Relationship between price of services (S) and willingness and capacity of users to pay for those services (D) |
Acceptability | Match between responsiveness of healthcare services to the social and cultural expectations of individual users and communities |